National Customer Service Week 2026

07 October 2026

customer service week 26
At Harp & Crown Credit Union, our members are at the heart of everything we do.
We’re committed to providing a friendly, personal service that makes managing your finances as straightforward as possible. Whether you need help with your savings, are considering a loan, or simply have a question about your account, our team is here to support you.

We’re always grateful to hear from our members about their experiences with Harp & Crown, including:

"Nigel, thank you sincerely for all the help and support you have provided to me, especially over the last year. Thank you HACCU team for all for all your kind help provided too. You should all be proud of your excellent customer service." 

-Hugh, Harp and Crown Credit Union Member

Enhancing the Member Experience

We know that convenience matters. Our Online Banking App gives you access to your account whenever you need it.

From checking your balance and transferring funds to managing your savings and applying for a loan, you can take care of your finances quickly and securely from your phone.

Digital when you want it, Human when you need it.

Our digital services make everyday banking quick and convenient, but we know that sometimes you want to speak to someone.

  • Need quick access? Use our Online Banking App to manage your account 24/7.
  • Need help or advice? Our friendly team is here to answer your questions via email, phone, or the online banking chat function.
  • Prefer to speak to us in person? Visit us at Newforge – no appointment necessary.

Whatever way you choose to manage your finances, we’re here for you.

Get in touch today!

The Harp and Crown Credit Union has been providing safe, ethical and flexible finances for the Police and wider Police family in Northern Ireland since 1998.

 

Harp and Crown Credit Union Ltd are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number (FRN) 577113. For details visit http://www.fca.org.uk
regulator fca fcsc