National Customer Service Week
06 October 2025

At the Harp and Crown Credit Union we aim to deliver FIRST CLASS customer service to EACH of our members.
From our recent survey results, around 90% of our members cited they were VERY SATISFIED with their experience at Harp and Crown Credit Union. And 91% of our members said they would recommend a family member or colleague to our services.
“Being a member of the HACCU has been the only way I have been able to have any savings at all over the last 20 years. It has been an invaluable facility for me to try and manage my money better. I would be lost without my HACCU account.”
“A very friendly, flexible service which gives a personal feel to it.”
“I have always received great service and advice from the credit union staff, especially leading up to my retirement. Lovely staff and I would highly recommend the Harp and Crown Credit Union.”
“Excellent service for the police family.”
We really appreciate this fantastic feedback!
Enhancing the Member Experience with Our New App
We know that convenience matters. Our new mobile app makes it even easier to manage your account anytime, anywhere, from checking balances to applying for loans or transferring funds. It’s part of our commitment to making financial services straightforward, secure, and accessible.
Digital When You Want It, Human When You Need It
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For quick access, our digital services put everything at your fingertips.
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When you need advice, reassurance, or a friendly voice, our dedicated team is only ever a phone call away.
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Or why not pop in and see us at Newforge no appointment necessary!
We are here for YOU.
Get in touch.
Email creditunion@harpandcrown.co.uk or phone 028 9068 5198 between 8am - 4.30pm Monday to Friday.
The Harp and Crown Credit Union provides safe, ethical and flexible finances to the Police and wider Police family in Northern Ireland.