Frequently Asked Questions
You can make a lodgement ONLINE via your own bank account (adding Harp and Crown Credit Union as a payee) or by telephoning the office with a debit card, posting in a cheque made payable to Harp and Crown Credit Union or by calling into the office with cash. The Harp and Crown’s bank details may be obtained by contacting us via phone or via the chat facility in online banking. You cannot make a lodgement via the Harp and Crown online banking facility except for Junior accounts whereby you can transfer funds from your HACCU account online directly into their account.
Savings Pots allow you to organise your savings into separate goals, making it easier to budget for things like holidays, Christmas, a new car or emergency expenses. You can view and manage your Savings Pots through Online Banking, helping you stay on track with your financial goals.
Please note we have a WEB BASED APP and it is not available in an APP store. We've created video tutorials with instruction on how to INSTALL THIS APP to your device (ADD TO YOUR HOMESCREEN). View our video tutorials here. This will depend on the device/browser you are using.
Yes. As a Trustee, you can view your Junior Account balances within your own online banking and transfer money from your Harp and Crown Credit Union account into your Junior's savings. Details on how to make a withdrawal can be found HERE. Trustees can access Junior Accounts online until the member turns 16. At this stage, the Junior's details must be updated and they will need to register for their own online banking.
First check that you're using the correct email address and the first six digits of your Harp and Crown membership number.
If you've forgotten your 5-digit PIN or continue to experience problems, please contact our team and we'll help you regain access as quickly as possible.
If you need access to the NEW online banking facility for the first time, please email us at creditunion@harpandcrown.co.uk. You'll be logging into your account in no time.
Please note we now have Biometric login, fingerprint (Android) and facial recognition (Apple).
This is no problem, simply email us at creditunion@harpandcrown.co.uk and we can verify your membership with a few security questions. Remember you'll need to use the first 6-digits of your membership number to access online banking.
As a member you can enjoy the following flexibility and benefits of accessing your account online. This includes access your shares 24/7 with faster payments, an easier loan application process, savings pots to plan for financial goals, statement download, facility to amend your personal details and you can now access your Junior Accounts online.
Please contact the Harp and Crown CU team first to ACTIVATE online banking via creditunion@harpandcrown.co.uk. Once your membership is verified you will then be sent a 5-digit PIN to login. Make sure you have the following details before you login to online banking:
- Email address used when becoming a member
- First 6-digits of your HACCU Membership number (not your PSNI payroll number)
More detail on our ONLINE BANKING facility HERE.
