EMAIL US directly at creditunion@harpandcrown.co.uk from the email address your Harp and Crown Credit Union (HACCU) account is registered with, to ACTIVATE your new Online Banking account. We'll get you set you up with online banking as quickly as we can.
5-DIGIT PIN: Once we verify your HACCU account status, we will then send you a 5-digit PIN via email or SMS to access online banking (sender is shown as Harp & Crown CU/HarpCrownCU).
VISIT ONLINE BANKING LINK TO LOGIN AND "INSTALL APP": Once you receive your 5-digit PIN, visit https://secure.harpandcrown.co.uk/haccu to access your new online account. This will require the FIRST 6-digits of your HACCU membership number (not your PSNI payroll number) and your NEW 5-digit PIN to login.
As shown above, please click HERE to access online banking securely.
We now have a web based APP for our online banking facility including a NEW Faster Payments facility. INSTALL THIS APP via this link following the instruction to "add to your home screen" on desktop or mobile.
For more detail on how to download app depending on the device and browser visit our website HERE.
**If you are ALREADY Online Banking registered and haven't yet installed the APP on your device, you do NOT need to re-register for the APP, simply follow the instruction to INSTALL THIS APP to your device (add to home screen). For desktop, you can continue to use the Online Banking link to log in as usual.
This should be on any previous email correspondence from us. If you still can't find this? Don't worry, contact our friendly team between 8am - 4.30pm, Monday - Friday, so we can help you. The best way to get in touch is via email creditunion@harpandcrown.co.uk.
As long as your online banking account has been activated by the HACCU Loans and Member Services team, you can RESET YOUR NEW PIN all by yourself. Simply visit https://secure.harpandcrown.co.uk/haccu and click on RESET YOUR PIN. You’ll need your 6-digit HACCU membership number and email address (as registered to your account).
Face ID for Apple devices
Fingerprint Login for Android/Samsung devices
Log in to your APP first and scroll along the bottom menu to BIO LOGIN and set up from there.
Making it faster and safer to access your account.
No passwords, no stress, just tap, and you’re in!
You can NOW view the balances of Trustee Accounts (your Juniors) within your own online account and transfer funds directly from your HACCU account into your Junior's savings.
It’s fast, simple, and completely secure giving you more control over your children's money in just a few taps (and in the one place)!
*Please note: to make a withdrawal from your Junior account/s, you can request in the following ways:
Request via the Chat facility within YOUR Online Banking account.
Email us to request, verifying your membership/service number, Junior's name and the amount you wish to withdraw.
Activate (if you haven't already) online banking for each Junior account your hold - email us to request and we will send you a separate PIN for each online account. Thereafter you can login to each Junior account and withdraw funds online - funds will be transferred to your registered bank account (not your HACCU account).
Our new savings pots feature lets you create targets with specific amounts and dates.
Watch your progress grow and celebrate when you reach you goals!
Menus are now along the bottom, easily swipe left and right to access the menu option.
Plus the new home screen shows new items keeping you up to date with any important news!
Need to change your bank details, update your address, amend your monthly savings or add a beneficiary?
Now you can complete these forms instantly within the app or member portal. Head to the "Online Forms" section and complete from there.
No printing, no postage, and no waiting!
You can NOW request account statements for any date range and have them emailed straight to you.
It’s quick, easy, and hassle-free. And better for the environment too with less postage and paper waste!
"Chat with a HUMAN. NOT a bot!"
It's here! Our new secure chat feature lets you send messages to our team directly from the app or portal.
Skip the phone queues!
Get the answers you need, when you need them.
View your balance and transactions
FASTER PAYMENTS FACILTY! Share withdrawal request up to £4999.99. No need to email, just request via online banking! Request share withdrawal online AT ANY TIME (24/7). Daily share withdrawal RESTRICTION: MAXIMUM request of £4999.99 (maximum ONE online transaction DAILY). Transfers will be swept through our bank regularly throughout the day/night and within 30 MINUTES of your request. For share withdrawal requests over £5,000, please contact the office via creditunion@harpandcrown.co.uk before 3.00 PM Monday-Friday.
Web based APP! INSTALL THIS APP via this link following the instruction to "add to your home screen" on desktop or mobile. **PLEASE NOTE** this APP is not available in any APP stores, it can only be downloaded from our link provided. For more detail on how to download app depending on the device and browser HERE.
Access your JUNIOR accounts online (each account requires a separate PIN – please follow the same online banking registration process).
USER-FRIENDLY Loan Application process. *Applications received by lunchtime for the best chance of approval and same day processing. Ts/Cs apply (cannot be processed during office closure).
Over 95% our of our loan applications are processed and approved on the same day.
Access to our Loan Calculator.
Apply for our FLEXI-LOAN product online today!
FAQs and Latest News.
Option to change your PIN.
Update your marketing preferences.
We welcome your feedback! Please contact us via creditunion@harpandcrown.co.uk.
The Harp and Crown Credit Union provides safe, ethical and flexible finances for the Police and wider Police family in Northern Ireland.
Updated 22 October 2025
