online Banking

IMPORTANT MEMBER INFORMATION: OUR ONLINE BANKiNG SYSTEM HAS CHANGED...FOR THE BETTER!  

NEW ONLINE BANKING FACILITY – WITH APP AND FASTER PAYMENTS FACILITY NOW LIVE! 

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How to register

Whether you were registered for our old online platform or wishing to register for the first time, you will need to follow the below registration process. 

  1. EMAIL US directly at creditunion@harpandcrown.co.uk from the email address your Harp and Crown Credit Union (HACCU) account is registered with, to ACTIVATE your new Online Banking account.  We'll get you set you up with online banking as quickly as we can.  

  2. 5-DIGIT PIN:  Once we verify your HACCU account status, we will then send you a 5-digit PIN via email or SMS to access online banking (sender is shown as Harp & Crown CU/HarpCrownCU)

  3. VISIT ONLINE BANKING LINK TO LOGIN AND "INSTALL APP":  Once you receive your 5-digit PIN, visit https://secure.harpandcrown.co.uk/haccu to access your new online account.  This will require the FIRST 6-digits of your HACCU membership number (not your PSNI payroll number) and your NEW 5-digit PIN to login.  

**IF YOU WERE REGISTERED FOR ONLINE BANKING PRIOR TO 1ST JULY 2024, THIS IS NOT THE SAME LINK OR PIN AS BEFORE.  PLEASE ONLY USE THE LINK PROVIDED AS PER ABOVE TO LOGIN.
 

Where do I log in?

As shown above, please click HERE to access online banking securely.  

DOWNLOAD APP

We are delighted to confirm we have released a web based APP for our online banking facility including a NEW Faster Payments facility.  INSTALL THIS APP via this link following the instruction to "add to your home screen" on desktop or mobile.  **PLEASE NOTE** this APP is not available in any APP stores, it can only be downloaded from our link provided.   For more detail on how to download app depending on the device and browser visit our website HERE. 

**If you are ALREADY Online Banking registered, you do NOT need to re-register for the APP, simply follow the instruction to INSTALL THIS APP to your device.

 

Forgot your HACCU membership number?

This should be on any previous email correspondence from us.  If you still can't find this?  Don't worry, contact our friendly team between 9am - 5pm, Monday - Friday, so we can help you.  The best way to get in touch is via email creditunion@harpandcrown.co.uk.

 

Forgot / lost your PIN?

As long as your online banking account has been activated by the HACCU Loans and Member Services team, you can RESET YOUR NEW PIN all by yourself.  Simply visit https://secure.harpandcrown.co.uk/haccu and click on RESET YOUR PIN.  You’ll need your 6-digit HACCU membership number and email address (as registered to your account). 

 

What facilities are currently available within our new online banking platform?

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  • View your balance and transactions

  • NEW FASTER PAYMENTS FACILTY!  Share withdrawal request up to £4999.99. No need to email, just request via online banking!  Request share withdrawal online AT ANY TIME (24/7).  Daily share withdrawal RESTRICTION:  MAXIMUM request of £4999.99 (maximum ONE online transaction DAILY).  Transfers will be swept through our bank regularly throughout the day/night and within 30 MINUTES of your request.   For share withdrawal requests over £5,000, please contact the office via creditunion@harpandcrown.co.uk before 3.00 PM Monday-Friday.

  • NEW web based APP!  INSTALL THIS APP via this link following the instruction to "add to your home screen" on desktop or mobile.  **PLEASE NOTE** this APP is not available in any APP stores, it can only be downloaded from our link provided.  For more detail on how to download app depending on the device and browser HERE.

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  • NEW to HACCU members! Access your JUNIOR accounts online (each account requires a separate PIN – please follow the same online banking registration process).

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  • NEW user-friendly Loan Application process.  *Applications received by lunchtime for the best chance of approval and same day processing.  Ts/Cs apply (cannot be processed during office closure).

  • Over 95% our of our loan applications are processed and approved on the same day.

  • Access to our NEW Loan Calculator.

  • FAQs and Latest News.

  • Option to change your PIN.

  • Update your marketing preferences.

**Please note lodgements cannot be made via the Harp and Crown online banking facility - please contact us to by phone, email or by calling into the office to make a lodgement.  

We welcome your feedback!  Please contact us via creditunion@harpandcrown.co.uk.

 

The Harp and Crown Credit Union provides safe, secure, flexible finances for the wider police family in Northern Ireland.

 

Updated 2 October 2024

 

Harp and Crown Credit Union Ltd are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number (FRN) 577113. For details visit http://www.fca.org.uk
regulator fca fcsc