Frequently Asked Questions

A beneficiary is someone you choose to take sole responsibility of your account, in the event of your death.  This could be a loved one, family member or friend but must be named and detailed in your Harp and Crown Credit Union account. This is why it is crucial you update these details, where necessary. Up until 70 years of age, in the event of your death, your beneficiary could receive up to a maximum £5,000 on top of your savings balance (or 1.5 times your savings balance if it's to a lesser value).  Any outstanding loan balances would also be cleared.

With membership, members receive FREE Life Cover up to age 70 years. In the event of your death, up to age 70 years, any outstanding loan balance may be cleared** with your beneficiary receiving 1.5 times your savings up to £5,000**.  *Ts/Cs apply.

You can make regular savings deposits or loan repayments by payroll deduction or Direct Debit. You can also make a deposit (in addition to payroll/dd) in a variety of ways here.

You can request a share withdrawal at any time through our Online Banking App using our Faster Payments service. Withdraw up to £4,999.99 online in a single transaction each day. Most online withdrawal requests are transferred within 30 minutes. For withdrawals of £5,000 or more, please contact us before 3.00pm Monday to Friday. For security reasons, we cannot accept withdrawal requests over the phone. Requests must be submitted through Online Banking (Online Chat facility), email, post or in person.

Yes. Many Harp and Crown Credit Union members continue to save regularly while repaying a loan. Saving while borrowing can help you build healthy financial habits and may support future borrowing opportunities. Any savings requirements will depend on the loan product and your individual circumstances. A minimum of £10 is all that we require to keep your account active.

Yes. There are several ways to deposit money into your Harp & Crown Credit Union account:

• Online bank transfer – add The Harp and Crown CU Ltd as a payee in your regular bank account online via mobile banking. You'll need your 6-digit Harp & Crown account number as the payment reference. For security reasons, our sort code and account number will be provided by telephone or via the secure Online Chat Function within our APP.
• Debit card payment – Call us on 028 9068 5198 to make a payment over the phone. If our lines are busy, email creditunion@harpandcrown.co.uk and we'll call you back. 
• Cheque – Post a cheque payable to The Harp and Crown CU Ltd. 
• Cash – Call into our office during opening hours (no appointment necessary).

You can make a lodgement ONLINE via your own bank account (adding Harp and Crown Credit Union as a payee) or by telephoning the office with a debit card, posting in a cheque made payable to Harp and Crown Credit Union or by calling into the office with cash.  You cannot make a lodgement via the Harp and Crown online banking facility except for Junior accounts whereby you can transfer funds from your HACCU account online directly into their account.

If you have a loan with Harp and Crown Credit Union, you may be able to withdraw savings above your pledged share limit. In all cases, members can withdraw shares that exceed their outstanding loan balance. If you are considering applying for a top-up loan, please remember that future borrowing may be affected by our 5:1 loan-to-share ratio. If you're unsure how a withdrawal may affect your borrowing, please contact us before making a request.

YES! With our NEW Faster Payments facility and Online Banking APP, you can now request share withdrawal online AT ANY TIME (24/7).  A maximum of £4999.99 shares can be requested (maximum ONE online transaction DAILY).  Transfers will be swept through our bank regularly throughout the day/night and within 30 MINUTES of your request.  

For share withdrawal requests over £5,000, please contact the office via creditunion@harpandcrown.co.uk before 3.00 PM Monday-Friday.  If the office is closed, we will respond as soon as we can on our return.

**please remember you must contact us first to ACTIVATE online banking and receive a 5-digit PIN (you'll need your 6-digit HACCU membership number also).

If you go over the savings limit, we simply return the excess to your linked bank account.

No. We collect direct debits on the 5^th of the month unless that falls on the weekend or a Bank Holiday. In this case, we collect on the next banking day.

Withdrawal requests received before approximately 3.00pm Monday to Friday are usually transferred to your linked bank account by close of business the same day. Loan funds are normally issued on the day your application is approved. Requests made during office closures or public holidays will be processed on the next working day.