No. We require a written instruction for all transactions, either via email / post or in person at our offices in Newforge. This satisfies the regulatory authorities that we are always conducting business in compliance with members instructions.
Provided your request is received by approximately 4.00pm, funds will be in your account by close of business that day, approximately 4.30pm. If a request is made during office holiday closure, we will process upon our return.
You can request withdrawal of shares by email or via online banking, outside of office hours. If a request is made outside of office hours Monday - Friday 9am - 5pm, we will process your request on the next working day. However, when the office is closed for holidays, we cannot process withdrawals. Please email us your request and we will respond as soon as possible when the office reopens. Email email@example.com
Members who have a loan with us may withdraw their shares down to their ‘Pledged Share limit’. In all cases members may withdraw shares in excess of their outstanding loan amount. We would urge those who may be considering a ‘Top-up’ loan in the near future to take into account the 5 to 1 loan to share ratio required for future borrowing.