Direct Debit Payments

If you are no longer serving or have retired and wish to continue saving and receive the same member benefits, here is the simple process for setting up a direct debit with us.

1. Simply contact our office either via phone (028 9068 5198) or via email (creditunion@harpandcrown.co.uk) requesting a direct debit mandate. 

2. We will send you a direct debit mandate (which you can post back to us as some banks only accept original documents), along with acceptable ID (a list will be provided).  

3. You can then print off / complete and scan back to us on email (along with the one x form of ID and one x form of address verification).  

4. We will then process your direct debit instruction and email you back an initial statement with your account number.  

5. Your saving by direct debit will then commence with the next available payroll run.

Family Account / Direct Debit Set Up

Should you wish to join as a common bond family member, only a common bond member can sign you up.  To set up a direct debit for their account, follow the below process:

1. Simply contact our office either via phone (028 9068 5198) or via email (creditunion@harpandcrown.co.uk) requesting membership.

2. SERVING PSNI account holders can apply for a JUNIOR account using their registered PSNI email address as verification.

3. RETIRED members / those members who are paying by direct debit, can apply for a JUNIOR account by attending our office in Newforge in person, with any necessary ID and joining documentation.  PLEASE NOTE WE CANNOT ACCEPT BY EMAIL. 

4. RELATIVES OF COMMON BOND members (aged 16 years+) wishing to set up an account, must attend our office in Newforge in person with any necessary ID and joining documentation.   They must be able to confirm name of common bond member/relative so that we can verify before processing any application.

5. We will then email you the necessary joining documentation (Application Form / Bank details form along with a list of acceptable ID).  

6. You can then print off / complete and scan your application, returning to us via email. Your direct debit mandate will need to be posted back to us as some banks only accept original documents.

7. Non PSNI email verified members must attend in person at our Newforge Office with one x form of ID verification and one form x address verification, within 90 days of emailing us back the joining documentation.  PLEASE NOTE WE WILL CLOSE THE NEW ACCOUNT IF ID VERIFICATION IS NOT RECEIVED WITHIN 90 DAYS.

8. We will then process your application and email you back an initial statement with your account number.  

9. Your saving will then commence with the next available direct debit run (less the £5 joining fee).

Would you like to increase/decrease your monthly DIRECT DEBIT savings amount?

Easy.  Simply email us via creditunion@harpandcrown.co.uk before the end of the month with confirmation of your new monthly savings amount.  We'll get your direct debit amended for the start of the next month eg contact us by 31st July for direct debit deduction at the start of August.